How to Set Up a Successful Customer support Survey
Customer satisfaction survey sample
A customer survey can assist you greatly improve your future customer's exposure to your products. But how do you set one up? What should or should not be in it?
Here's a few tips and considerations for putting together a successful customer service survey:
Customer service surveys
Special Offer - To aid get your customers to react to your survey, let them have a special offer. Maybe it's a percentage or amount of money off of a future purchase, or it could be a drawing for a prize. Whichever path you choose, make the offer irresistible. Keep in mind that the feedback you receive will be invaluable for enhancing your business, and definitely worth the costs of discounts and prizes.
Privacy - Don't overload with how much personal data you ask for in the survey. People don't desire to give out too much for fear that they are going to be spammed, receive unsolicited mail, or be called by telemarketers. Get very little information from them as possible.
Thoroughness - Make sure your survey covers every aspect of the customer experience. Greeting, Web Site, Product Satisfaction, etc.
Comments - Have space for patrons to freely comment about their experience. No matter how thorough you are, you should leave room for general comments.
Convenience - However, you decide to conduct your survey, it should be convenient for your customer. A web-based survey is probably the most convenient method to offer one to your customers. You can pay for a survey service such as Constant Contact, or choose a free service for surveys.
Be Specific - General Questions like "How can you rate your overall experience with XYZ Company?" are fantastic, but you don't want too many questions like this. Enter the nitty gritty of what your customer's experience is.
Be Brave - Do not be afraid to ask questions that make you feel uncomfortable because you're scared of what the answer will probably be. Genuine feedback is the thing that you want.
Retail Sample Questions - Here are some sample questions to get you started if you're a retail store:
How was your experience at our store?
How inviting was the climate of our store?
Were you greeted once you entered our store?
How good was the merchandise info that you got by our employees?
How easy maybe it was to find what you were seeking?
Did you feel important whenever you came into our store?
Were you cheerful with our product selection?
Website Sample Questions - Here are a few sample questions to get you going if you have a website:
How was your experience at our website?
Were you greeted once you entered our store?
How good were the product descriptions that you got on our website?
How easy was it to navigate web site to find what you were seeking?
Was our checkout process easy to follow?
Were the pictures of the products satisfactory?
What advice could you give to help us fare better in the future?
How happy are you with your products?
Did your products arrive in a satisfactory timeframe?
A customer survey can assist you greatly improve your future customer's exposure to your products. But how do you set one up? What should or should not be in it?
Here's a few tips and considerations for putting together a successful customer service survey:
Customer service surveys
Special Offer - To aid get your customers to react to your survey, let them have a special offer. Maybe it's a percentage or amount of money off of a future purchase, or it could be a drawing for a prize. Whichever path you choose, make the offer irresistible. Keep in mind that the feedback you receive will be invaluable for enhancing your business, and definitely worth the costs of discounts and prizes.
Privacy - Don't overload with how much personal data you ask for in the survey. People don't desire to give out too much for fear that they are going to be spammed, receive unsolicited mail, or be called by telemarketers. Get very little information from them as possible.
Thoroughness - Make sure your survey covers every aspect of the customer experience. Greeting, Web Site, Product Satisfaction, etc.
Comments - Have space for patrons to freely comment about their experience. No matter how thorough you are, you should leave room for general comments.
Convenience - However, you decide to conduct your survey, it should be convenient for your customer. A web-based survey is probably the most convenient method to offer one to your customers. You can pay for a survey service such as Constant Contact, or choose a free service for surveys.
Be Specific - General Questions like "How can you rate your overall experience with XYZ Company?" are fantastic, but you don't want too many questions like this. Enter the nitty gritty of what your customer's experience is.
Be Brave - Do not be afraid to ask questions that make you feel uncomfortable because you're scared of what the answer will probably be. Genuine feedback is the thing that you want.
Retail Sample Questions - Here are some sample questions to get you started if you're a retail store:
How was your experience at our store?
How inviting was the climate of our store?
Were you greeted once you entered our store?
How good was the merchandise info that you got by our employees?
How easy maybe it was to find what you were seeking?
Did you feel important whenever you came into our store?
Were you cheerful with our product selection?
Website Sample Questions - Here are a few sample questions to get you going if you have a website:
How was your experience at our website?
Were you greeted once you entered our store?
How good were the product descriptions that you got on our website?
How easy was it to navigate web site to find what you were seeking?
Was our checkout process easy to follow?
Were the pictures of the products satisfactory?
What advice could you give to help us fare better in the future?
How happy are you with your products?
Did your products arrive in a satisfactory timeframe?